Bank
Bank of Ireland
Bank of Ireland is one of Ireland's largest banks, headquartered in Dublin, with its holding company Bank of Ireland Group plc listed in Dublin and London. It runs an AI Centre of Excellence led by a Chief AI Officer and in 2026 reported AI use in fraud detection, card disputes, its contact centre and a Microsoft Copilot rollout for staff.
Last reviewed 28 Oct 2026
Facts at a glance
| Type | Retail and commercial bank |
|---|---|
| Headquarters | Dublin, Ireland |
| Founded | 1783 |
| Listing | Bank of Ireland Group plc, main markets of the Irish Stock Exchange and the London Stock Exchange source |
| AI fraud screening | About 2.9 million customer transactions a day (October 2026) source |
| Copilot training | Almost 7,000 colleagues trained (October 2026) source |
Questions people ask
- How does Bank of Ireland use AI?
- It reports AI use for fraud screening of about 2.9 million transactions a day, card chargebacks, contact centre routing, a tax-refund finder for customers and Microsoft Copilot for staff.
- Who leads AI at Bank of Ireland?
- Chief AI Officer Prag Sharma, who oversees the bank's AI Centre of Excellence.