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Five9 is a US company, listed on Nasdaq as FIVN, that sells cloud contact center software, including call routing, agent tools and AI agents for customer service.

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Five9 agrees to buy contact center AI startup Level AI for about $325 million in cash

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Five9 agreed on 5 November 2026 to acquire Level AI for about $325 million in cash, alongside third quarter revenue of $323.3 million, up 13%.

Summary

Five9, the cloud contact center software company, agreed on 5 November 2026 to acquire Level AI, a startup that analyses customer service conversations with AI, for about $325 million in cash from its balance sheet. Five9 expects the deal to close in the fourth quarter of 2026. It announced the purchase with third quarter revenue of $323.3 million, up 13%, and raised its 2026 AI revenue growth outlook to at least 75%.