TechAILatest.newsTrackers

Level AI news

Contact center AI startup1 story

Level AI is a US startup, founded in 2019 by former Amazon Alexa engineer Ashish Nagar, that sells AI software for customer service teams: automated quality scoring of calls and chats, customer experience analytics and live agent assistance.

Every story about Level AI

Abstract illustration of rising bars and a growth lineTech AI Latest

Five9 agrees to buy contact center AI startup Level AI for about $325 million in cash

AI Business & Funding

Five9 agreed on 5 November 2026 to acquire Level AI for about $325 million in cash, alongside third quarter revenue of $323.3 million, up 13%.

Summary

Five9, the cloud contact center software company, agreed on 5 November 2026 to acquire Level AI, a startup that analyses customer service conversations with AI, for about $325 million in cash from its balance sheet. Five9 expects the deal to close in the fourth quarter of 2026. It announced the purchase with third quarter revenue of $323.3 million, up 13%, and raised its 2026 AI revenue growth outlook to at least 75%.